Global Customer Success

Realize value at every step – from your first engagement with our business value engineering service, to every update


bat365 Success is our engagement framework designed to create value and support you in your experience lifecycle with us – from adoption and engagement to software support – to help you convert your strategic priorities into defined outcomes. 

Build your business case with our Business Value Assurance

We’ll work with you to define your business case with a Business Value Assessment that quantifies the value of what you can achieve. We’ll also design, document and visualize the overall scope of your bat365 implementation project.

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Long-term value and satisfaction, trusted by customers worldwide

Get started with a Customer Success Plan to define the outcomes you seek. Next choose an engagement model: bat365 Enabled, Guided or Tailored Success.

Stay up-to-date and manage your total cost of ownership

Manage your ownership with ease. Get twice-yearly releases and monthly service updates. Gain control over development and test cycles with the bat365 Lifecycle Experience Portal. Customize, assess and deploy your solution with the bat365 Cloud Build Place.

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We were really thrilled when we had the first meeting with bat365 and they asked us: ‘What is success for you?

Head of Digital Finance

Karo Pharma

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Trustworthy resources and knowledge

Continued success requires reliable access to expertise, processes and tools. Whether it’s technical bat365 support, training and advice, or product update information, we provide self-service resources that help you maximize your investment.


  • Enabled, Guided and Tailored Success Engagement Models
    bat365 offers engagement models to suit any business. Three models let you choose the level of partnership you want.

    • bat365 Enabled Success: For customers in a steady-state and with an in-house team, we offer bat365 Enabled Success. The engagement model is inclusive in the standard bat365 maintenance contracts.

    • bat365 Guided Success: Where maintenance alone is not enough, bat365 Guided Success provides an extra level of service and availability.

    • bat365 Tailored Success: A tailored engagement to meet your ongoing needs across many different topics.

  • Deployment and management through the bat365 Lifecycle Experience

    bat365 Cloud offers new feature releases every six months and monthly, easy-to-consume service updates. We have built best-in-class tooling to enable smooth customer operation and consumption of updates and new capabilities. Early visibility of release information with bi-annual roadmaps enables customers to make necessary changes and adoption before enablement happens via the software. This gives your teams time to think about how to get the most out of new features.

    • bat365 Lifecycle Experience Portal is designed to deliver an experience associated with your preferred residency option. Whether you are taking bat365 Cloud software in our cloud, or have selected a different method of residency, we put you in control. The bat365 Lifecycle Experience Portal empowers you to visualize and manage your implementation and maintenance decisions in an accelerated way.

    • bat365 Cloud Build Place enables smooth operation and consumption of bat365 Cloud capabilities. Accessible from your Lifecycle Experience Portal, it enables you to access innovation quickly and follow an evergreen strategy. It’s the fundamental building block of our lifecycle application management; a service where customers, partners and bat365 can come together to customize, build and deploy the customer solution.

    • bat365 Use Place is the operational production environment for User Acceptance Testing and configuration testing. bat365 Cloud brings semi-annual feature releases with new capabilities, along with monthly service patches delivered via automated Build Place and Use Place updates.

  • bat365 Academy

    Fully capitalize on the business value of our solutions through bat365 Academy, with comprehensive training programs, enablement and certification.


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